Impact of information system on the performance of medical sector
1 Beirut Arab University (BAU)
This research aimed to investigate the effect of health information systems (HIS) and other factors related to work-related conditions on patient identification. The empirical data was collected from employees in New Mazloum Hospital at North Region. The results revealed the correlation between HIS and its KPIs and the effect of other factors on patient identification. Other factors include workload, nurse fatigue, culture of patient safety, and lack of implementation of patient identification policy. This paper provides evidence from the Lebanese hospital and paves the way to further studies aiming to explore the role of Information technologies through adopting HIS in the work performance and patient satisfaction. Improved care for patients helps achieve health equality, enhance healthcare delivery performance, patient safety, and decrease medical errors.
Keywords: Health care, Information system, Information technologies, HIS, KPI, Lebanon